E.N.G. Efficiency has extensive experience in delivering CRM solutions. We have worked with clients in retail banking, private banking, telecommunications, fast-moving consumer goods, and air transport. We can help you:

• Develop the business case ("How much money will we make if we implement a CRM system?").
• Define the requirements ("What CRM functionality is critical, and what not?"). CRM can be a very comprehensive and confusing concept. Our pragmatic approach saves a lot of time and narrows down the scope dramatically, so that vendors can be managed appropriately.
• Select the right vendors ("To whom can we trust this delicate initiative at a reasonable price?"). We have experience with most CRM vendors (e.g. Siebel, Peoplesoft, Selligent, UNiQUARE, SAP) and systems integrators.
• Deliver a proof of concept ("How can we be sure that the CRM system does what our user community expects?")
• Implementing and deploying the solution
• Manage the impact on your organization by means of a proper involvement, communication, performance management, and education program ("How can we be sure the CRM system will be used?").
• Manage the complete program.
• Optimize the usage of your CRM system and data.