E.N.G. Efficiency provides pragmatic services to deliver E-Commerce, CRM, Knowledge Management, and Business Administration systems. We can help you answer some basic questions:

"How much money will we make if we launch this initiative?"
For any initiative, whether it is the setup of a new business, the implementation of a CRM system, the deployment of a knowledge management system, or the launch of a new campaign, a proper business case is essential.

"What functionality is critical, and what not?"
CRM, Knowledge Management, and Business Administration can be quite comprehensive and confusing concepts. Our pragmatic approach saves a lot of time and narrows down the scope dramatically, so that vendors can be managed appropriately.

"How can we be sure that our system does what our user community expects?"
E.N.G. Efficiency may help you build prototype environments to test assumptions made in the revenue model and the business case. The proof of concept also demonstrates whether the initiative is technically feasible or not. Last but not least, it allows the targeted end-user community to experience the environment and provide their feedback for further development. Also, a proper proof of concept provides you with an exit opportuniy if it turns out that the initiative is performing as expected.

"Should we make or buy the system?"
E.N.G. Efficiency supports both alternatives. In the areas of CRM, E-Commerce, Knowledge Management and Business Administration, we have worked with many vendors. On the other hand, to jumpstart initiatives, E.N.G. Efficiency has developed components that can easily be integrated into our clients' environments. Examples are our Business Management System, Knowledge Management System, and Information Exchange Tracker.

"To which vendor can we trust this delicate initiative at a reasonable price?"
We can quickly help you see through the sales stories of the software companies and system integrators. Our experience may serve as an excellent and affordable reality check. Also, we help you identify the risks that are involved with the various vendors.

"How can we be sure the system will be used?"
Implementing technology is one thing, but making sure that you truly meet your objectives (e.g. improved productivity, sales performance, etc.) is another. We help you to measure and manage the impact on your organization by means of a proper involvement, communication, performance management, and education program.